Five things to hand off to AI before next week.
Your new hire just started. They're fast, available 24/7, and ready to work. But they need direction.
Here are five real tasks to give them this week — one from each part of your store.
Think of one lead who went quiet in the last two weeks. Someone who came in, showed real interest, and then disappeared. Give your new hire the details — their name, the bike they looked at, what they said — and ask for a short, human follow-up text and email.
“Write a follow-up for [name] who test rode a [bike] on [date] and hasn't responded…”
Grab a real tech write-up from this week. Paste it in and ask your new hire to turn it into plain language a non-mechanical customer can actually read — focused on safety and protecting their investment.
“Translate these tech notes into a customer-friendly explanation for someone who just wants to understand why the repair matters…”
An upcoming demo day, HOG ride, service special, or new model arrival. Give your new hire the details — date, what's happening, the vibe of your store — and ask for a Facebook post and an Instagram caption.
“Write a social post for our [event] on [date]. Our store is known for [personality]. Keep it conversational, no hashtags…”
Find a negative or neutral Google review that's been sitting unanswered. Let your new hire draft the response — professional, non-defensive, and on-brand. You edit before it goes live.
“A customer left this review: [paste review]. Write a short, professional response that acknowledges their experience and invites them back…”
Pick one thing that's been bothering you about the store — a process, a drop in traffic, a team issue. Don't ask for a solution. Ask your new hire to help you think through it.
“I'm a GM at a Harley-Davidson dealership and I'm noticing [problem]. Help me diagnose what might be causing this before I decide what to fix…”
Your new hire is fast. They're not always right.
Read everything before it goes to a customer.
That's your homework before we meet in Milwaukee.